Contact

Skye Highland Adventures LTD 

Offices and Reception (meeting point)

Skye Highland

Balmacara

Highland

IV40 8DJ

 

Stores 

Bayview 

Broadford

Isle of Skye

IV49 9BD

 

24h Duty Manager WhatsApp and Mobile  +44 (0) 7939 018956

Office  +44 (0) 1599 566710

© 2019 by Skye Highland Adventure LTD

public liability insurance

TERMS AND CONDITIONS

Boring but essential. Please take time to read the terms and conditions, we do our best to be as reasonable as possible.

  • Booking Terms and Conditions

  • Activity Terms and Conditions

  • Voucher Terms and Conditions

  • Accommodation  

If there are any questions or concerns by all means give us a call on +44 (0) 1599566374 or

Skye Highland Adventures ltd are a leading activity provider in Scotland and have exceptional safety standards with an impressive safety record. We aim to provide an amazing Fun experience to all our guests. Skye Highland Adventures ltd is committed to provide the highest standard with all of our activities. We use fully experienced, trained and qualified guides and provide appropriate instruction. We make every effort to minimise risk and provide a safe, comfortable and enjoyable experience, however it must be stressed that there is an element of risk associated to any outdoor activity, when joining us for an activity every participant must acknowledge that we have made you aware of this and agree to these terms and conditions.

 

Booking Terms and Conditions

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  1. Skye Highland Adventures ltd reserves the right to change the venue or the activity or to postpone or cancel any trip if we feel water levels or weather conditions on the day of the trip could cause safety issues

  2. Skye Highland Adventures ltd accept bookings either online, email, telephone or by written letter. Payment can be made by Bank Transfer, Cash or Card. Sorry no cheques. Bookings are accepted when Skye Highland Adventures ltd receives a deposit (NON REFUNDABLE). Skye Highland Adventures ltd reserves the right to make exceptions to the above where instances dictate

  3. All cancellations must be advised in writing by email and by the person who originally made the booking with Skye Highland Adventures ltd, Cancellations are accepted from the date Skye Highland Adventures ltd receives confirmation of cancellation in writing by letter or email

  4. Cancellations incur the following charges:

  • Loss of non-refundable deposit 14 days prior to the activity date

  • Charged full amount for cancellation within 14 days of the activity date

  • Notification prior to 14 days before date of activity of a change in numbers attending will have the deposit amount amended with the outstanding balance with no loss of deposit, Skye Highland Adventures ltd reserve the right to change this policy without notice for any reason

  1. The final balance is due 14 days in advance of the activity date unless otherwise arranged. Or immediately on booking within 14 days

  2. All invoices and outstanding balances for any extras or services must be paid on the date of the trip or no later than the end of the experience. Skye Highland Adventures ltd charge all outstanding accounts at 2.5% interest for every seven days thereafter

  3. Skye Highland Adventures ltd reserve the right to make alterations to brochure details or website listings, and any other company documents, before and after any booking has been received and confirmed. Most of these changes will be minor and in most cases we will inform you at the earliest opportunity

  4. Even though Skye Highland Adventures ltd carries full Public Liability Insurance, it is strongly suggested that participants carry their own personal accident policy that covers them for the activity they are undertaking. This should include Canyoning, Abseiling and Climbing. Personal accident policies are usually available from your own insurance broker or you can try JS Insurance.

  5. All personal protective equipment must be worn at all times.

  6. ALL participants must be made aware by the person booking the trip that outdoor adventurous activities, carry a degree of risk that can include and is not exclusive to death and disablement. Even though Skye Highland Adventures ltd will manage these risks, there is still a chance that participants may fall into cold, turbulent water that is fast flowing or be subjected to exposure of heights and many other potential hazards associated with our activities. Participants will only be accepted on the understanding that they are aware of these risks and wish to participate of their own free will.

  7. On signing or completing a ‘Participation Form’ or other Company Document, or receiving a trip confirmation, or booking you agree to honor and abide by the Booking Terms and Conditions and Activity Terms and Conditions as documented by Skye Highland Adventures ltd. You acknowledge that all the participants in your party are aware of these terms and conditions prior to the activity date                                                     

Activity Terms and Conditions

IN CONSIDERATION OF, and as part of the agreement for the opportunity to participate in the program, the activities, services and food arranged for me (if any) by Skye Highland Adventure Limited, I hereby agree:

1. I acknowledge I have read, understood and approved the following terms and conditions.

2. I am aware that all outdoor activities involve inherent risks of illness, injury, disablement, death and/or loss or damage of property, which may be caused by negligence, forces of nature and other causes known or unknown. I recognise that such risks are present always, before, during and after the activity. I am also aware that medical facilities may not be readily available during the program.

3. I hereby indemnify and irrevocably and forever release and waive all rights and recourse against Skye Highland Adventures ltd and their respective subsidiaries, licensees, successors, related and affiliated companies and their officers, directors, employees, contractors, licensees, agents, representatives and assigns, from and against any and all claims, demands, payments, proceedings, judgments, settlements, awards, expenses (including without limitation, legal fees and costs) damages, losses, costs, illness, delay or other liabilities (other than a claim for negligence in the case of death or personal injury) which I or my heirs, executors, administrators or personal representatives now have or hereafter can, shall or may have against any of the above-named entities arising in connection with the activity, or any breach of the terms of this agreement. I voluntarily accept the legal risk, thereby expressly giving up any right of action and accept the physical risk arising from all liability whether such liability arises in contract, due to negligence (other than in the case of liability due to negligence for death or personal injury), or due to breach of duty raised by statute, or in any other manner whatsoever.

4. I understand that it is a requirement to declare all existing or recurring injuries including any fitness or medical conditions prior to undertaking the activity.

5. I understand that a safety brief will be provided by a member of staff prior to the start of the activity and I will pay attention. If a safety brief is not provided I will refuse to participate in the activity.

6. In acknowledge this agreement shall be governed in all respects by and interpreted in accordance with the laws of Scotland and the United Kingdom.

7. I consent that images and video footage may be taken before during or after the activity and may be used for marketing purposes by Skye Highland Adventures ltd. If YOU DO NOT WANT YOUR IMAGES USED please state so clearly on you customer participation form.

8.If I am physically unfit or medically unable to continue on the activity or course i will not be able to claim a refund.

9.I will wear the correct PPE provided to me at all times unless directed not to do so by my instructor.

10. I will inform my group to bring all medication for example inhalers or tablets etc.

11. I confirm that I am over the age of eighteen and have authority to complete this release (or that of the Child i am signing for) and that I have read and understood this agreement prior to signing it.


 

Voucher Terms and Conditions

  1. Skye Highland Adventures ltd Gift Vouchers are Valid for 12 months from the date of purchase as indicated on the voucher. We are reasonable about this and will extend them by 6 months on request by calling or emailing the office quoting the voucher reference number. Any difference may be requested from a price increase outside 12 months from the date of purchase

  2. Gift Vouchers cannot be redeemed for cash

  3. Gift Vouchers can only be used once

  4. Booking the activity requires the bearer to contact the office by phone or email, quoting the voucher reference number and providing your name, address, mobile telephone number and email address

  5. Booking is subject to availability

  6. There is no refund, postponement or voucher extension for a cancelled Booking unless Skye Highland Adventures ltd has cancelled the activity session

  7. Skye Highland Adventures ltd reserves the right to change the activity booked to another activity subject to environmental conditions and or safety. Ace will endeavour to provide an upgraded or enhanced experience in this event

  8. Skye Highland Adventures ltd reserves the right to accept the exchange of specific activity vouchers to different activity on request and subject to clause 2

  9. Normal Booking and Activity Terms and Conditions apply

 

Accommodation

 

  1. All of our accommodation is provided by our local partners.

  2. You will be required to adhere to the policies of each property.

  3. Full directions and terms will be provided on booking.

privacy policy

 

Skye Highland Adventures are committed to protecting and respecting your privacy.

 

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

 

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Skye Highland Adventures of Bayview, Broadford, Isle of Skye,

IV49 9BD

 

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

 

Information we may collect from you

We may collect and process the following data about you:

 

〈 Information that you provide by filling in forms on our site https://www.skyehighlandadventures.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.

 

〈 If you contact us, we may keep a record of that correspondence.

 

〈 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

 

〈 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

 

〈 To estimate our audience size and usage pattern.

 

〈 To store information about your preferences, and so allow us to customise our site according to your individual interests.

 

〈 To speed up your searches.

 

〈 To recognise you when you return to our site.

 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

 

Where we store your personal data

The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Uses made of the information

We use information held about you in the following ways:

 

〈 To ensure that content from our site is presented in the most effective manner for you and for your computer.

 

〈 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

 

〈 To carry out our obligations arising from any contracts entered into between you and us.

 

〈 To allow you to participate in interactive features of our service when you choose to do so.

 

〈 To notify you about changes to our service.

 

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post or telephone].

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

 

Disclosure of your information

We may disclose your personal information to third parties:

 

〈 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

 

〈 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at info@skyehighlandadventures.co.uk

 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@skyehighlandadventures.co.uk or by post at the address above.