These terms and conditions apply in place of and prevail over, any terms and conditions contained or referred to in any communication from the customer or implied by custom or practice. Other terms and conditions are expressly rejected by Skye Highland Adventures LTD.
These terms and conditions were updated on 21/08/2020.
1. General Bookings (including courses and individuals)
a. The contract shall be formed when Skye Highland Adventures LTD acknowledge acceptance of the customer’s booking and have received the required payment.
b. Group bookings of less than eight must confirm their activities by full payment.
c. Participation in adventurous activities entails some risk of injury. All staff employed to run activities for Skye Highland Adventures LTD are trained and appropriately qualified to run activity sessions and act in order to limit the risk of injury. Participants must, however, acknowledge the inherent risks and are required to read and agree to our Participation Agreement before taking part. Failure to do this may result in you not being able to take part in your activity, with no refund issued.
d. Places on advertised paddle sport courses and coaching awards will be confirmed by Skye Highland Adventures LTD on receiving full payment.
e. Any customer under the age of 18 years must have the explicit permission of his/her parent or guardian before being able to take part in any activity/course offered by Skye Highland Adventures LTD. The parent or guardian needs to be aware and accept the risks involved in adventure activities and satisfy them accordingly.
f. All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the Activity Provider.
g. All information is produced in good faith and it is accurate at the time of going to press only.
2. Corporate and Social Group Bookings (8+ individuals)
a. Provisional bookings must be confirmed by the payment of a 50% non-refundable deposit. We’ll invoice you for your deposit when we send you your programme for approval.
b. We will base your deposit amount on the number of participants confirmed at the time of booking.
c. Other than account customers, full payment (remaining 50%) is required 2 weeks before the date of activities.
d. Should a booking be made within 2 weeks of the date of arrival, the whole fee is required at the time of booking.
e. Alterations to participant numbers must be made no later than 2 weeks prior to your activities when you will receive your final balance invoice. In the case that numbers do change within 2 weeks of your activity, it’s at the discretion of Skye Highland Adventures LTD to accommodate this.
f. Invoices are to be settled within 30 days of the issue date (interest will be added to overdue payments). Deposit payments not settled in good time may result in the release of the booking/session/activities currently being held. You will receive written notification if this is likely to occur.
g. In the event of a cancellation, we must receive this in writing no later than 2 weeks before your activity. Full payment will be still required for cancellations made with less than 2 weeks notice.
h. If any cancellation brings the number in your group below the minimum number to qualify for a particular price, then the price will be adjusted accordingly.
i. Skye Highland Adventures LTD reserves the right to offer alternative activities, should participant numbers fall below the required minimum numbers for your activity.
3. Education & Residential Group Bookings (8+ individuals)
a. Provisional bookings must be confirmed by payment of a 10% non-refundable deposit. We’ll invoice you for your deposit when we send you your programme for approval.
b. We will base your deposit amount on the number of participants confirmed at the time of booking.
c. We will then require the next 40% of your total balance as an interim payment, 8 weeks prior to the date of your activities.
d. Other than account customers, full payment (remaining 50%) is required 2 weeks before the date of activities.
e. Should a booking be made within 2 weeks of the date of arrival, the whole fee is required at the time of booking.
f. Alterations to participant numbers must be made no later than 2 weeks prior to your activities when you will receive your final balance invoice. In the case that numbers do change within 2 weeks of your activity, it’s at the discretion of Skye Highland Adventures LTD to accommodate this.
g. Invoices are to be settled within 30 days of the issue date (interest will be added to overdue payments). Deposit payments not settled in good time may result in the release of the booking/session/activities currently being held. You will receive written notification if this is likely to occur.
h. In the event of a cancellation, we must receive this in writing no later than 8 weeks before your activity. Full payment will be still required for cancellations made with less than 2 weeks notice.
i. If any cancellation brings the number in your group below the minimum number to qualify for a particular price, then the price will be adjusted accordingly.
j. Skye Highland Adventures LTD reserves the right to offer alternative activities, should participant numbers fall below the required minimum numbers for your activity.
4. All Fees Including Credit Cards
a. The credit/debit cards accepted are Visa, Mastercard, Switch, Delta, Solo and American Express.
b. Payments of £100 or more that are paid with a company/business credit card will be subject to a 2% surcharge, this charge is in line with our banking fees.
c. There is no charge for personal credit cards.
d. There is a 6% booking fee for bookings made online. This fee goes directly to our booking system provider Fareharbor.
5. Cancellation by the customer
a. All cancellations must be made by telephone (no answerphone messages will be accepted) or in writing. Skye Highland Adventures LTD will acknowledge a cancellation within 48 hours of receiving it. Until the customer has received confirmation, the original booking remains valid.
b. Late arrivals and no shows constitute a cancellation and will be treated as such. No refunds or re-bookings will be given.
c. For cancellations, the customer will be charged on the following basis:
If we are made aware that you wish to cancel within 48 hours of your course or activity, you will lose your payment and we will be unable to rebook you. If we are given 7 days notice, we can offer a full refund or credit. Between those times, only 50% credit will be offered.
6. Cancellation by Skye Highland Adventures LTD
a. Whilst every attempt is made to ensure that courses/activities run, Skye Highland Adventures LTD may at times need to cancel due to dangerous and/or unsuitable conditions for the course/activity. In this circumstance, we shall inform the customer as soon as is feasibly possible.
b. Skye Highland Adventures LTD shall notify the customer of the cancellation of courses not less than five days prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.
c. In the event of a cancellation by Skye Highland Adventures LTD, customers will be offered the choice of a full refund of the fee paid, vouchers to the same value or another booking on a different date.
7. Photographs and videos
a. From time to time photographs taken on activities and courses may appear in brochures and promotional material. If customers do not wish to be photographed, please raise this with the course leader at the time.
b. There is always a possibility of not receiving the videos or pictures of your activity from Skye Highland Adventures LTD due to a software or hardware problem on the camera or on the storage system.
8. Dietary Requirements
a. If you are being catered for, any special dietary requirements must be advised at the time of booking. Skye Highland Adventures LTD and their suppliers cannot accept responsibility for not being able to deliver special dietary needs at short notice.
9. Safety Regulations
a. Adventurous outdoor activities take place in various natural environments where there are natural hazards and risks to manage. Every effort will be made by staff to provide realistic training in a safe manner. Customers participating in courses are expected to comply with all safety guidance and instructions given by the provider of activities and its staff.
10. Unruly behaviour
a. Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded. Any damage caused to property or equipment as a result of unruly behaviour will be charged for.
b. No person should be under the influence of alcohol before or during the activities. If a person is found to be under the influence of alcohol it will be at the discretion of the instructor whether this person will be able to take part in the activity. No monies will be refunded if the person does not take part.
12. Personal Property
a. Property belonging to the customer is at all times the responsibility of the customer unless any loss or damage is due to the negligence of the activity provider.
13. 100% Satisfaction Guarantee
a. Our satisfaction guarantee gives you the confidence to book, knowing that you’ll be refunded if for some reason we let you down. If you are not fully satisfied with your experience, you need to let us know in writing and then providing our full terms and conditions have been adhered to, we will refund you for your activity. To find further information about our 100% satisfaction guarantee, please click here.
14. 20% Rebooking Discount
a. If you rebook an activity within a month of your first, you’ll receive 20% off. You must book within a month of your first activity however your second can take place at a later date. You can either call us when booking your second activity and we will apply your discount or alternatively you can use the rebooking discount code you will have received in your original confirmation email. You can enter this code when booking your next activity online. Cannot be used in conjunction with any other offer.
b. Rebooking discount cannot be applied to gift vouchers.
c. Rebooking discount codes can only be redeemed when booking directly through the Skye Highland Adventures LTD website. Codes cannot be redeemed when booking through our affiliates or via partner websites.
d. Limited to bookings of up to 4 people. For bookings of more than 4 people, we can apply the discount to the first 4 spaces. The remaining spaces will be charged at the standard price.
In response to the COVID-19 pandemic, we have introduced specific booking and safety measures in an effort to safeguard the health, safety and wellbeing of our customers and staff.
By booking and taking part in an activity with us during this time, you must:
a. Read and agree to our Participation Agreement before you arrive for your activity. Failure to do this may result in you not being able to take part in your activity, with no refund issued.
b. Should an individual/group not comply with the measures outlined in our Participation Agreement, we reserve the right to require that individual/group to leave, with no refund given.
c. You must confirm that you or anyone in your household has not had COVID-19 in the last 21 days. If you/they have, you must confirm that you/they have been symptom-free for at least the last 14 days.
d. If for any reason you have to cancel your booking due to COVID-19:
Providing we are given at least 7 days notice before your activity is due to take place, you will be eligible for a full refund.
If we are given less than 7 days notice, we can offer you your booking amount as credit to use at a later date.
We ask that if you or a member of your booking or group shows symptoms of Coronavirus up to 21 days prior to your activity that you/they absolutely do not attend and instead, you/they should follow government self-isolation guidance. In this instance, please call us and we will issue you credit to use at a later date.
For groups, if member(s) of your group are unable to attend due to Coronavirus, only those affected will be eligible for credit and/or a refund (We require 7 days notice for refunds. If less than 7 days you will be issued credit, as outlined above).
Any credit issued due to Coronavirus cancellations will not have an expiry date and should only be redeemed when safe to do so.
We will provide full refund for vouchers and gift cards if we are forced to close due to Covid-19 restrictions.